Top Lab Equipment Manufacturers Recognized at ADLM 2025
Roche, bioMérieux, and QuidelOrtho earn top honors in chemistry, immunoassay, and integrated systems through IMV’s ServiceTrak™ Awards
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Today, IMV, a leading provider of market research and business intelligence for the diagnostic laboratory industry, has announced the initial winners of its 2024–2025 ServiceTrak™ Clinical Laboratory Awards at the ADLM 2025 Annual Conference in Chicago.
These prestigious awards recognize the top-performing clinical laboratory equipment manufacturers based on real-world user satisfaction and system performance.
Celebrating clinical lab excellence in chemistry, immunoassay, and integrated systems
Each year, IMV surveys professionals from over 1,150 clinical testing locations, representing more than 1,900 laboratory instruments, to gather direct feedback on their experiences. The awards highlight three key performance categories:
- Best Customer Satisfaction – highest likelihood of repeat purchase
- Best System Performance – highest overall system functionality
- Best Service – highest satisfaction with OEM service and support
The 2025 ServiceTrak™ Awards reflect the voice of the clinical laboratory community, offering an industry benchmark for lab instrumentation excellence.
2025 ServiceTrak™ Clinical Laboratory Award Winners (initial categories)
Chemistry
- Best Customer Satisfaction: Roche
- Best Service: Roche
- Best System Performance: Roche, QuidelOrtho
Immunoassay
- Best Customer Satisfaction: Roche
- Best Service: bioMérieux, Inc.
- Best System Performance: bioMérieux, Inc.
Integrated systems
- Best Customer Satisfaction: Roche
- Best Service: Roche, QuidelOrtho
- Best System Performance: Roche, QuidelOrtho
Roche and bioMérieux lead in clinical lab satisfaction
Roche emerged as a standout, sweeping the Best Customer Satisfaction category across all three instrument classes and earning top honors for Service and Performance in both Chemistry and Integrated Systems. bioMérieux, Inc. was also recognized for excellence in Immunoassay, taking home both Best Service and Best System Performance.
More award winners across additional modalities will be announced in the coming months.