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A representation of laboratory quality showing five stars drawn on the blackboard.
What is meant by laboratory quality and how can you sustainably achieve it?
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Clinical Lab Quality and Performance Improvement

Definitions, tools, and strategies for achieving and sustaining lab quality

Photo portrait of Zahraa Chorghay
Zahraa Chorghay, PhD
Photo portrait of Zahraa Chorghay

Zahraa Chorghay, PhD, specialized in neuroscience during her undergraduate (University of Toronto) and doctoral studies (McGill University). She continues to explore her passion for neuroscience and for making science accessible and inclusive.

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Published:Sep 29, 2022
|1 min read
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Ensuring the accuracy of patient results requires maintaining laboratory quality. Based on her more than 20 years of experience in laboratory medicine, Nancy Ross, MS, MT(ASCP), CQIA, CMQ/OE, CLC, presented at our 2022 Digital Forum about how to operationalize and achieve clinical lab quality and performance improvement.

Ross’s interest in laboratory quality began early in her career when she served as a laboratory technician in the U.S. Navy and was asked to assist with the quality assurance in preparation for the laboratory’s first College of American Pathologists (CAP) inspection. Since then, she has thought deeply about what defines laboratory quality, how can you achieve it, and most importantly, how a clinical lab can sustain it.

Ross addresses these big questions and more in her presentation, including the following:

  • Establishing a definition for “laboratory quality,” with the goal of ensuring accurate lab results to best inform clinical decision-making
  • Sharing tools for managers to keep track of quality indicators
  • Providing a simple framework for driving performance improvement initiatives in the laboratory
  • Discussing ideas for inculcating a lab culture around quality

On-demand access to this webinar and all webinars from the Digital Forum is free. We look forward to the success of our future digital forums as we continue to support the needs of today’s clinical labs. For more information on these free virtual events, please visit our Events page.