Lona Small is a quality and process improvement specialist at Johns Hopkins Hospital. She is the founder, coach, and trainer at LabOPEX Training and Consulting. Through Lona's strategies in process improvement, team dynamics, quality, and patient safety, she has helped labs and medical lab leaders become recognized and valued as an important part of health care. Lona serves medical lab professionals who feel hidden, undervalued, and unsure of their next career growth opportunities to identify their unique skill sets and operate at their highest levels, improving their careers and their lives. Lona loves prioritizing self-care and enjoys meditation, nature, and relaxing on the beaches in her birth country of Jamaica.