As the director of customer experience, Gavin Hershaw brings nearly two decades of expertise in central laboratories within the clinical trial space, focused on developing and delivering strategic solutions. In his current role, he oversees the development and implementation of organization-wide initiatives that improve delivery to clinical trial stakeholders, including investigator sites, with innovation.
While most clinical trial processes have gone digital, site-to-lab data capture still lags behind. Here’s why that matters and what’s changing
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